---
title: "New macros do not appear upon installing Cloud app"
canonical: "https://support.appfire.com/space/SCAFC/477472207/New%20macros%20do%20not%20appear%20upon%20installing%20Cloud%20app"
format: markdown
---
> Macro (excerpt)
> 
> ## Summary
> 
> Upon installing a Confluence Cloud app, new macros bundled with the app are not available in Confluence.
> 
> Symptoms include:
> 
> - the new macros are not listed in the Confluence macro browser
> - the new macros do not appear via keyboard shortcuts ("{" for old editor, and "/" for new editor) in Confluence page editor
> 
> > 📝 The macros may only become available after 24 hours, or in some cases, a few days.
> 
> ## Environment
> 
> - Confluence Cloud
> - Latest version for Confluence Cloud of one of the following
>   - [Composition Tabs for Confluence](https://appfire.atlassian.net/wiki/spaces/CTFCSM)
>   - [Linking for Confluence](https://appfire.atlassian.net/wiki/spaces/LINS)
>   - [Redirection for Confluence](https://appfire.atlassian.net/wiki/spaces/REDS)
>   - [Visibility for Confluence](https://appfire.atlassian.net/wiki/spaces/VISS)
> 
> ## Diagnostics Steps
> 
> Refreshing the web browser does not solve the problem.
> 
> ## Cause
> 
> There is a known issue in Confluence Cloud, reported at
> 
> - [https://jira.atlassian.com/browse/CONFCLOUD-58280](https://jira.atlassian.com/browse/CONFCLOUD-58280?__hstc=72543820.4e76311f874131a99198a462418b615c.1662100942946.1670208786650.1670227707788.230&__hssc=72543820.38.1670227707788&__hsfp=572463230)
> 
> This issue prevents macros of newly installed apps from appearing in Confluence due to a web caching problem.
> 
> ## Workaround
> 
> Apply ANY of the following workarounds
> 
> - when viewing the Confluence page editor, "hard refresh" the web browser
>   - this forces the web browser to clear web cache specific for the Confluence page editor
> 
> > ℹ️ See the "How to Force Refresh a Single Page for All Browsers" section on this [external article](https://kinsta.com/knowledgebase/how-to-clear-browser-cache/) for specific instructions for your web browser type and operating system.
> 
> - clear the entire web browser cache
>   - this forces the web browser to clear web cache for all websites
> 
> > ℹ️ See the "How to Clear Browser Cache..." sections on this [external article](https://kinsta.com/knowledgebase/how-to-clear-browser-cache/).
> 
> - work in incognito mode
>   - this requires you to sign in to Atlassian Cloud
> 
> > ℹ️ See this [external article](https://www.howtogeek.com/269265/how-to-enable-private-browsing-on-any-web-browser/) for specific instructions on how to activate the incognito mode.
> 
> The new macros should appear in your Confluence editor after completing the workaround.
> 
> > ✅ Multiple options can be selected.