---
title: "Connected integration instance is not operational"
canonical: "https://support.appfire.com/space/SPM/1918700384/Connected%20integration%20instance%20is%20not%20operational"
format: markdown
---
> Macro (aura-html)
If you can see this message, there is a communication problem with the connected integration instance.
As a result, tasks from this platform will not be displayed to prevent them from being modified locally.
The above situation may be due to the following:
1. **Instance connection issues** (your Jira/Trello can't connect)
- Can't add new integration → incorrect authorization data (e-mail address, organization name, access token, etc).
- The default user has been removed from the connected integration instance or has lost permission in the connected integration.
- There are prolonged and persistent problems with the connection to the integration instance.
- The administrator has manually deactivated the integration instance.
2. **Synchronization issues** (synchronization cannot happen for reasons related to the scope definition of a Box - something no longer exists OR permissions lost):
- Scope element removed or permissions changed (e.g., a Jira project was in the scope of a Box. A Jira project has been removed. The Box will try to synchronize with Jira but will fail)
- Scope owner doesn't exist or has lost permissions
> ℹ️ Troubleshooting the connected integration instance requires BP administrator privileges.
> ℹ️ If you do not have such permissions, please ask the BP administrator for assistance.
The solutions to the above problems are described in this article: [Connection warnings for integrations](https://appfire.atlassian.net/wiki/spaces/DLP/pages/296850528).