---
title: "Backup, restore, and migrate"
canonical: "https://support.appfire.com/space/SPM/3488285408/Backup%2C%20restore%2C%20and%20migrate"
format: markdown
---
> Macro (aura-html)

> ℹ️ A backup of the app creates a dump of only the application database**. **
> ℹ️ 
> ℹ️ It does not include Jira issue data (Jira backup is a separate process that creates a Jira backup file).

> ✅ Looking for information about migrating from Data Center to Cloud? Visit the [Backup, restore, and migrate](https://support.appfire.com/space/DLP/2212266044/Backup,+restore,+and+migrate) page for Data Center.

## Step-by-step instructions

> Macro (children)

## Jira backup vs. app restore

Jira and BigPicture store their data separately. 

Creating a dump of the app data IS NOT a Jira backup. 

BigPicture app Configuration > Advanced > **Database dumps** allow you to create (and download) a backup of the state of the BigPicture app.

![image2022-1-3_13-17-32.png](media://237773e0-01dd-46f5-a519-5c85fa38bf96)

## Server/Data center to Cloud migration (Jira)

> ✅ BigPicture migration from Jira On-premise to Jira Cloud can be run using:
> ✅ 
> ✅ - [Jira XML + BigPicture snapshot ](https://appfire.atlassian.net/wiki/pages/createpage.action?spaceKey=spm&title=Migration%20using%20Jira%20XML%20%2B%20BigPicture%20snapshot&linkCreation=true&fromPageId=3488285408)
> ✅ - [Jira Cloud Migration Assistant (JCMA)](https://appfire.atlassian.net/wiki/pages/createpage.action?spaceKey=spm&title=Migration%20using%20Jira%20Cloud%20Migration%20Assistant%20%28JCMA%29&linkCreation=true&fromPageId=3488285408)

### Post-migration issues when the issue security settings are set

> ❌ If there are **issue security** settings set for issues on the Jira Server, BigPicture will lose access to such issues after migrating **company-managed** and **team-managed** projects to Jira Cloud.

In such a situation, perform the following steps after migration.

**For company-managed projects:**

1. Open Jira Cloud.
2. Navigate to the **Project settings > Issues > Issue security **page.
3. For each **issue security level** that is defined, add the following** project role**: ***atlassian-addons-project-access***
4. Click **Add** to confirm.
5. BigPicture now has access to issues.

**For team-managed projects:**

Currently, it is impossible to add roles on the **Issue Security **page due to [limitations on the Atlassian side](https://jira.atlassian.com/browse/JRACLOUD-79918).

## How does an app "restore" work?

An app restore **overwrites current app data** and replaces it with the state saved in the dump. There is no possibility of merging two different states of the app:

- you can't combine two dumps
- you can't amend an existing state

![image](media://ccd9872d-ffa0-4653-8446-19589a1cbaf6)