---
title: "SP - Getting Started"
canonical: "https://support.appfire.com/space/SRV/16842759/SP%20-%20Getting%20Started"
format: markdown
---
Welcome and thank you for downloading our plugin!

Or if you haven't downloaded it yet but are curious to check out what it entails - welcome to you as well!

First things first, when you install the app you will notice that nothing will appear in your Jira toolbar at the top. Or, if you're a user of an older version of the plugin you will still see the **SD SURVEY** section in your toolbar.

Our survey app is designed to be visible to Administrators only and will only be enabled for projects that have been selected under the **Manage apps** section in the **Administration**. So, ensure that your user has Admin permissions.

Following glossary can be helpful whenever you are using Surveys for Jira:

## Basic Survey

**Basic Survey **— simple default survey utilising cPrime's default template with a 5-star rating system.

It only requires the following fields from users:

- Name of survey
- Header content
- Footer content
- Trigger point
- Thank you message

## Custom Survey

**Custom Survey **— Survey that replaces the default survey content (boxed in yellow) with a custom external survey that is created in our WYSIWYG editor.

## Placeholder fields

**Placeholder Fields** — Allow users to input placeholders within the body of the survey content, which will auto-populate based on the specific issue that triggered the survey.

For example, if a user inputs the 'reporter' placeholder in the header content, the recipient will see their own name / username).

## Weblink

**Weblink** — Placeholder field available for the custom survey and inserts a URL that will redirect the recipient to the custom created external survey.

## Helpful links

[Configuring Surveys for Jira](https://appfire.atlassian.net/wiki/spaces/SRV/pages/16842824)

[Creating a survey](https://appfire.atlassian.net/wiki/spaces/SRV/pages/16843172)

[Analyzing survey results](https://appfire.atlassian.net/wiki/spaces/SRV/pages/16843152)