---
title: "Surveys for Jira Cloud"
canonical: "https://support.appfire.com/space/SRV/16843215/Surveys%20for%20Jira%20Cloud"
format: markdown
---
> Macro (aura-html)

Surveys for Jira Cloud lets you send, aggregate, and analyze customer satisfaction surveys directly in Jira. It works with both Jira Software and Jira Service Management, supporting internal surveys for employees and external surveys for customers.

## Key features

- Customizable surveys with custom questions, rating scales, and HTML branding
- Automatic survey triggers based on issue conditions, or manual sending at any time
- Multiple active surveys per project
- Survey feedback shown directly on the ticket, with detailed results in the Survey Feedback report
- Configurable outgoing email — use the default Appfire mail server or your own SMTP server

## In this section

- [Installation](https://appfire.atlassian.net/wiki/spaces/SRV/pages/16843029) — start a free trial and install the app from the Atlassian Marketplace.
- [Configure the app](https://appfire.atlassian.net/wiki/spaces/SRV/pages/16843022) — set up email delivery and a custom SMTP server.
- [Create surveys](https://appfire.atlassian.net/wiki/spaces/SRV/pages/16843059) — build a survey and configure the Email, Form, and Conditions tabs.
- [Analyzing survey results](https://appfire.atlassian.net/wiki/spaces/SRV/pages/16842965) — view feedback on the ticket and in reports.
- [FAQ](https://appfire.atlassian.net/wiki/spaces/SRV/pages/16842785) — common questions and the Data Center vs. Cloud feature comparison.

## Get help

Raise a support request, report a bug, or suggest a feature via the [Appfire Support portal](https://appf.re/support).

Explore features, pricing, and reviews on the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/1213103/surveys-for-jira-jira-customer-surveys).