---
title: "How to fix \"Account already exists\" error"
canonical: "https://support.appfire.com/space/SUPPORT/1000112591/How%20to%20fix%20%22Account%20already%20exists%22%20error"
format: markdown
---
This guide addresses the error message `This request is invalid. Please ensure that the request includes all necessary parameters and that the parameters are valid. (email: An account already exists for this email)` encountered while saving Chat for JSM project settings.

![image-20240712-144329.png](media://4aebadae-e35d-47c0-ac52-9cf98990fdc4)

## Steps

1. Navigate to [https://admin.atlassian.com/](https://admin.atlassian.com/).
2. Select **Products** from the Jira top menu.
3. From the left side panel, select the website.
4. From the left side panel, select **Portal-only customers**.
5. Search for `Anonymous Chat User`.
6. Select the three-dot icon, and click **Grant access**.

Now you should be able to save your Chat for JSM Project settings without encountering the error.