---
title: "CMJ - Service desk Access config issues"
canonical: "https://support.appfire.com/space/SUPPORT/109051926/CMJ%20-%20Service%20desk%20Access%20config%20issues"
format: markdown
---
## Problem

 The deployment failed with the following error :

```
Unable to perform deployment: Could not update Service desk Access config for 
Project Carve-out Service Desk. You must also allow access for everyone to this service 
project so that you can turn on public signup.
```

> ℹ️ 2022-10-08 12:06:16,672+0000 http-nio-8080-exec-4 ERROR [nananda@signifyhealth.com](mailto:nananda@signifyhealth.com) 726x615498x5 1kdlv2k 10.50.255.39,10.90.5.11 /rest/configuration-manager/1.0/deployment/3 [c.b.j.r.impl.rest.AbstractResource] com.botronsoft.jira.rollout.snapshot.SnapshotOperationFailedException: Unable **to** perform deployment: Could not update Service desk Access config **for** Project Carve-out Service Desk. You must also allow access **for** everyone **to** **this** service project so that you can turn on the **public** signup

## \uD83C\uDF31 Solution

This can be solved through below steps:

1. Disable the public signup globally in the JIRA Service Desk configuration from the source instance.
2. Create a new snapshot.
3. Perform the deployment on the target instance using the newly created snapshot.

Reference: [Managing access to your service desk](https://confluence.atlassian.com/servicedeskserver032/managing-access-to-your-service-desk-828800625.html)