---
title: "WhatsApp integration greeting message (Cloud)"
canonical: "https://support.appfire.com/space/SUPPORT/1107726098/WhatsApp%20integration%20greeting%20message%20(Cloud)"
format: markdown
---
The article describes how to set up an automated greeting message that the customers will see when they send their first message through the Chat for JSM & WhatsApp integration. The term "greeting message" refers to the initial automated message sent to a user in response to their first message in a conversation on WhatsApp.

## Steps

Although this feature is not available directly within the app settings, you can achieve it using Jira automation.

Each ticket created through WhatsApp includes the word `WhatsApp` in the summary. You can use this detail to check if the *Summary field* contains the phrase `WhatsApp`, and if it does, send a greeting message accordingly.

![image](media://8a9992ad-0d18-4e6a-8edb-edce1695cb75)

The automation configuration details are:

1. **When: Issue created**
  
2. **Issue fields condition: Summary contains **`Whatsapp:`
3. **Then: Add comment to issue **`Your message`