---
title: "How to fix the error: \"Survey response token is invalid\""
canonical: "https://support.appfire.com/space/SUPPORT/1487569179/How%20to%20fix%20the%20error%3A%20%22Survey%20response%20token%20is%20invalid%22"
format: markdown
---
This guide explains how to resolve the error "Survey response token is invalid" when submitting feedback using the **Surveys for Jira - Jira Customer Surveys** application. This issue typically occurs when the Request Type of the issue is not set.

| **On this page:**<br>> Macro (toc) |
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## Example scenario

## Cause of the error

This error occurs because the **Request Type** of the issue is not set in Jira.

## Solution

Follow these steps to resolve the issue:

1. Go to the affected request in Jira.
2. In the issue details, verify that the **Request Type** is set to **None**.
3. Update the **Request Type** to the appropriate option, such as **Other questions** or any relevant type for your case.
4. Once the **Request Type** is set, return to the survey and attempt to submit your feedback. The error should no longer appear, and your feedback should be submitted successfully.