---
title: "How to retrieve debug logs for Appfire's Jira apps"
canonical: "https://support.appfire.com/space/SUPPORT/1518076625/How%20to%20retrieve%20debug%20logs%20for%20Appfire's%20Jira%20apps"
format: markdown
---
This article outlines the steps for generating a support.zip file that captures issues related to a specific app and uses the app's package name.

## Instructions

First, the logger must be configured to monitor the required package. After recreating the issue, a support.zip file can then be created and downloaded for further analysis.

### Configure the Logger

1. Log in to your Jira instance as an administrator and navigate to  >*** *****System***** ***>*** *****Logging and Profiling**.
2. Click the **Configure*** *link in the *Default Loggers* section:
3. In *Add New Entry*:
  1. Locate the app causing the issue and its package name in the following table.

| **App Name** | **Class/Package Name** |
| --- | --- |
| Database Exporter for Jira Cloud | com.aio.jira.exporter |
| Power BI Jira Connector | com.kaanha.jira.powerbi |
| Reports and Timesheets for Jira | com.kaanha.reports |
| Roll-up Reports for Jira | nspl.jr.lite.rollup |
| Tableau Connector Pro for Jira | com.kaanha.jira.tableau |
| Timesheets for Jira | com.kaanha.timesheets |
| Issue History Collector - See History | ru.andreymarkelov.atlas.plugins.datacollector |
| Power Dashboards Reports & Gadgets | com.cprime.jira.plugins.reporting |
| Dashboard Hub Pro - Charts, Reports, Time in Status, Tables | com.roninpixels.dashboards.jira |
| Dataplane Reports for Jira | com.arsenalesystems.dataplane |
| Rich Filters for Jira Dashboards | com.qoti.rf |

b. Set the **Logging Level **to** DEBUG.**

c. Click **Add Entry **and enter the package name identified from the table above. For example:

![Define the package name.](media://98d2f2d8-3b18-4d64-9771-73165a8c0076)

The added packages are now visible.

![The packages are now visible.](media://11f1cfb2-6137-4c0d-b34e-919c0428431a)

4. Repeat the steps causing the issue in the app, and the debug file will be saved to the package.
5. Use the steps in the following section to generate a support.zip file.

### Generate a support zip file

1. Log in to the Jira instance as an administrator and navigate to   >*** *****System***** *****>***** *****Troubleshooting and support tools**.

2. Go to the *Create support zip* tab and click **Create zip**.
3. After the support.zip file is generated, click **Download zip**.

You can now share the .zip file with our Support team or use the information logged in the .zip file to solve the issue. 

> ℹ️ - Logging occurs immediately but lasts only until Jira is restarted.
> ℹ️ - After triaging your issues, remove the package entry.