---
title: "Jira Service Management Legacy Automation integration"
canonical: "https://support.appfire.com/space/SUPPORT/153453618/Jira%20Service%20Management%20Legacy%20Automation%20integration"
format: markdown
---
> ℹ️ Canned Responses Pro for Jira Cloud currently only integrates with Legacy automation. It works similarly to the server version but instead of choosing templates, you need to create one here instead of reusing existing ones.

**Canned Responses for Jira** allows you to create automatic Canned Responses triggered by other actions in your Jira Service Management (formerly Jira Service Desk) projects.

Let's quickly go through the setup of a new automation rule with *Add canned response *action. 

### Adding canned response action

1. Go to *Project administration* of your Jira Service project.
2. Go to the *Automation* tab to see the list of automatic rules.
3. Choose Legacy Automation
4. Click *Add rule* on the top.
5. Select *Create custom rule* (on the top) and click *Continue.*
  
6. You should see the rule editing page (similar to the one from the screenshot).
7. Fill in the rule name: "Notify customers about the fact we are right now resolving this issue".
  
8. Locate WHEN block and click *Add trigger/*/*ssue Created* and click “Add” button*.*
  
9. Similarly, under the “Then do this...“ block click* Add action/****Add canned response****
  
10. Fill in the box with a comment you would like to share with the customer. You will create here a template and not reuse the existing one. You have access to all macros here
11. Click the “Add” button:
12. Do not forget to click “Save” 🙂