---
title: "CDM Cloud - My approval signing token is not working"
canonical: "https://support.appfire.com/space/SUPPORT/2178582248/CDM%20Cloud%20-%20My%20approval%20signing%20token%20is%20not%20working"
format: markdown
---
## \uD83E\uDD14 Problem

My approval signing token is not working anymore and I’m not able to figure out how to reset it.

## \uD83C\uDF31 Solution

Please follow the steps below:

1. Verify if there is already an approval signing token associated with your user account. Any Confluence global admin user can do this by navigating to the Confluence general settings → Comala Document Management → [Approval signing code admin section](https://appfire.atlassian.net/wiki/pages/createpage.action?spaceKey=CDMC&title=Setting%20up%20an%20approval%20signing%20token):
2. If the token is located, please remove it.
3. Then the user will have to create a new signing token by following the steps from [https://appfire.atlassian.net/wiki/pages/createpage.action?spaceKey=CDMC&title=Setting%20up%20an%20approval%20signing%20token](https://appfire.atlassian.net/wiki/pages/createpage.action?spaceKey=CDMC&title=Setting%20up%20an%20approval%20signing%20token)