---
title: "Error During Workflow Import Using Project Configurator"
canonical: "https://support.appfire.com/space/SUPPORT/2232386793/Error%20During%20Workflow%20Import%20Using%20Project%20Configurator"
format: markdown
---
When attempting to import a project configuration using the [Project Configurator for Jira](https://marketplace.atlassian.com/apps/1208138/project-configurator-for-jira?hosting=datacenter&tab=overview) (version 4.0.2) on Jira Software 9.12.10 (Data Center edition), users may encounter the following JSON parsing error:

```
com.atlassian.jira.util.json.JSONException: A JSONArray text must start with '[' at character 0 of
```

This error typically occurs during workflow imports and is caused by improperly formatted XML, specifically in fields that expect a JSON array structure.

## **Root Cause**

The XML export of the workflow contains empty fields where a JSON array is expected. One known reason is the <arg name="FIELD_LINKED_ISSUE_RESOLUTION"></arg> tag, which must explicitly contain an empty array ([]) instead of being left blank.

### **Step-by-step Fix**

1. **Open the XML Export File**
  - Locate the export file, such as ZITEST_Configuration_export.xml.
2. **Search for Problematic Tag**
  - Search for any instance of the following in the XML:

```
<arg name="FIELD_LINKED_ISSUE_RESOLUTION"></arg>
```

2. **Replace With Correct Format**
  - Update it to include an empty JSON array:

```
<arg name="FIELD_LINKED_ISSUE_RESOLUTION">[]</arg>
```

3. **Backup the File**
  - Always make a backup of your XML file before making changes.
4. **Retry the Import**
  - After the correction, re-export and import using Project Configurator.

## **Example**

**Before:**

```
<arg name="FIELD_LINKED_ISSUE_RESOLUTION"></arg>
```

**After:**

```
<arg name="FIELD_LINKED_ISSUE_RESOLUTION">[]</arg>
```

> ⚠️ Make sure you take the XML backup before making any changes