---
title: "How to fix SLA panel not displaying not-started SLAs"
canonical: "https://support.appfire.com/space/SUPPORT/3145039876/How%20to%20fix%20SLA%20panel%20not%20displaying%20not-started%20SLAs"
format: markdown
---
## Root cause

The SLA panel is designed to remain hidden when:

- The SLA has not started (the start condition hasn't been met), or
- The required fields for the target are empty.

Additionally, a configuration setting may explicitly hide SLAs that have not yet started.

## Solution

To ensure that SLA panels are visible even when they are not started or when the target is empty, follow these steps:

1. In the Time to SLA app, navigate to **Administration** > **SLA Panel**.
2. Locate the **Hide not started SLAs from the SLA Panel** option.
3. Disable this option.

Once disabled:

- SLAs with no start condition are visible.
- SLAs with empty target fields are shown.