---
title: "Salesforce visibility mismatch for Jira comments and attachments"
canonical: "https://support.appfire.com/space/SUPPORT/3190358205/Salesforce%20visibility%20mismatch%20for%20Jira%20comments%20and%20attachments"
format: markdown
---
## Problem

When a Jira issue comment that includes an attachment is synchronized to Salesforce via Connector for Salesforce & Jira (Cloud), the visibility of the synchronized content in Salesforce does not align:

- The Chatter post created for the Jira comment appears as "**To: Internal.**"
- The attachment is visible **"To All"** (Public/External).

## Reason

This behavior results from how Salesforce records file/attachment events versus how the Connector posts comment content:

- The Connector creates a Chatter post for the Jira comment and sets it as internal by default to protect support conversations.
- Salesforce may generate a separate feed item for file uploads (Files/Attachments), which can be surfaced with "To: All" visibility independently of the original comment post. This creates a visibility mismatch between the comment text (internal) and the attachment upload event (public/all).

## Solution

Enable "Create Salesforce Attachment as Files" in the Connector configuration. This changes how attachments are stored in Salesforce and prevents the creation of separate, public-facing attachment feed entries. As a result, Comment and Attachments shows up as **To: Internal.**

### Implementation steps

1. In Jira, go to **Apps → Connector for Salesforce → Connections → Configure**.
2. Under **Attachment Settings**, enable the **"Create Salesforce Attachment as Files"** option.
3. Save the configuration.

Enabling this setting changes how attachments are stored in Salesforce, which eliminates the extra "To: All" feed entry for the attachment upload. The Jira comment (including the inline attachment link) will remain as a single "To: Internal" Chatter post.

### Additional configuration: Verify comment privacy

To ensure the text itself remains internal:

1. In the same **Configuration** screen, go to **Comment Configuration**.
2. Verify that **Comment Privacy** is set appropriately (e.g., **All Comments** or **Private Comments Only** depending on your Jira setup).
3. The connector will now sync the comment as "Internal" and the file as a "File" linked to that internal post.