---
title: "Send email notifications to reviewers - CDM Cloud"
canonical: "https://support.appfire.com/space/SUPPORT/3190522182/Send%20email%20notifications%20to%20reviewers%20-%20CDM%20Cloud"
format: markdown
---
This article explains how email notifications are triggered when users are assigned as reviewers in **Comala Document Management **Cloud. It covers the default behavior and options for configuring **custom notification** messages using JSON triggers.

## Environment

- **Product:** Comala Document Management
- **Platform:** Cloud

## Problem

Users are unable to locate configuration settings to enable email notifications for reviewers or approvers assigned within a workflow.

## Cause

In Comala Document Management Cloud, workflow notifications are handled automatically by default, and there is no specific option in the UI to “enable” them.

Confusion often arises when notifications are not sent if the assigner and assignee are the same user, or when users expect to customize notification messages through the UI, which is not supported.

## Solution

There are two ways to handle notifications for assigned reviewers:

### Default workflow notifications

Comala Document Management sends email notifications automatically whenever a user is assigned to review a document.

- **Sender Address:** `no-reply@appfire.com` (**Note**: This is different from the standard Confluence notification address).
- **Requirement:** The assigner and the assignee must be **different users**. If you assign yourself as a reviewer, a notification will not be sent.
- **On-Screen Notifications:** Users will also see a message on the page when they are viewing a page they have been assigned to approve.
- **Troubleshooting:** If notifications are not being received, check the spam folder for emails from `no-reply@appfire.com`.

### Custom email notifications

In Comala Document Management Cloud, custom notifications are configured using JSON triggers in the workflow editor.

#### Use case: Send a custom email when a reviewer is assigned

To send a custom email, you must add a trigger for the `on-assign` event. According to the official documentation, the `@assignee` value is supported for this event and ensures the email is sent to the user assigned to the page.

```
{
    "triggers": [
        {
            "event": "on-assign",
            "actions": [
                {
                    "action": "send-email",
                    "recipients": [
                        "@assignee"
                    ],
                    "notification": {
                        "subject": "${content.title} has been assigned to you",
                        "title": "Review Assignment",
                        "body": "Hello, you have been assigned to review ${content.link} in the ${content.space} space."
                    }
                }
            ]
        }
    ]
}
```

#### Key parameters for cloud triggers:

- `event`: Set to `on-assign` to capture the assignment event.
- `recipients`: Must be an array. Use `@assignee` (without trailing `@`) to target the assigned user.
- `notification`: An object containing the mandatory `subject` and `body` fields. You can use dynamic variables like `${content.title}` or `${content.link}`.

### Additional resources

- [https://appfire.atlassian.net/wiki/spaces/CDMC/pages/2193001238](https://appfire.atlassian.net/wiki/spaces/CDMC/pages/2193001238)
- [https://appfire.atlassian.net/wiki/spaces/CDMC/pages/2193852968](https://appfire.atlassian.net/wiki/spaces/CDMC/pages/2193852968)
- [https://appfire.atlassian.net/wiki/spaces/CDMC/pages/2193787344](https://appfire.atlassian.net/wiki/spaces/CDMC/pages/2193787344)