--- title: "TFS4Jira - Bi-Directional ID Sync" canonical: "https://support.appfire.com/space/SUPPORT/335577110/TFS4Jira%20-%20Bi-Directional%20ID%20Sync" format: markdown --- > ⚠️ ### 💡 INTERNAL ONLY ### Customer requested bidirectional syncing of ID between ADO and Jira **Instance:** TFS4Jira Cloud Native **Issue:** Customer unable to transfer Azure Work Item ID to Jira while using TFS4JIRA Cloud Native > I am using the TFS4JIRA Cloud Native with Jira and am not seeing a way to get the Azure Work Item ID over into Jira. ![image](media://f0bc7f74-8c39-4b70-b05f-28041553674c)   **Solution :** i. By default, TFS4JIRA CN can only populate designated environments with source ID (link). We can enable 2 directional ID populations, but we need this users tenant ID.   > ℹ️ The tenant ID is an identifier that we AppFire support use in order to identify your TFS4JIRA instance. Having tenant ID we can examine all the logs related to your sync, and point out any errors or warning entries. **How to obtain Tenant ID** Follow the below instruction to provide your Tenant ID for AppFire support. 1. Navigate to the TFS4JIRA configuration page within your Jira instance. 2. In the same browser, open a new tab and visit the following link: [https://api-jiraz-production.spartez-software.com/myself](https://api-jiraz-production.spartez-software.com/myself%22) The endpoint should show data similar to the example provided 3. Provide the Tenant ID obtained to DOS / Damian to enable bi-directional id sync . > ℹ️ Please take note that > ℹ️ > ℹ️ i. Bi-directional ID population will only work for newly created tickets. > ℹ️ > ℹ️ ii. and the population only works during ticket creation, it does not work during editions.  
Link References [https://spartez-software.atlassian.net/browse/SUP-18306](https://spartez-software.atlassian.net/browse/SUP-18306) [https://spartez-software.atlassian.net/servicedesk/customer/portal/9/article/2558001157](https://spartez-software.atlassian.net/servicedesk/customer/portal/9/article/2558001157)