---
title: "Resolving Jira Project Visibility Issues in BigPicture with Global Admin Rights"
canonical: "https://support.appfire.com/space/SUPPORT/3504275563/Resolving%20Jira%20Project%20Visibility%20Issues%20in%20BigPicture%20with%20Global%20Admin%20Rights"
format: markdown
---
This article documents a resolved support case where a customer could not find their Jira project in the list when trying to add it to a BigPicture box.

**Outcome:** The issue was resolved by using an account with Jira Global Admin rights instead of only Space Admin rights.

# Issue summary

A customer using BigPicture Enterprise Cloud wanted to add a project to a box but couldn't find the project name in the available list.

# Symptoms observed

- The desired Jira project was not appearing in the project selection list when configuring a box scope.
- The customer had Space Admin permissions but not Jira Global Admin permissions.

# Root cause

BigPicture respects Jira permissions when displaying available projects. If the logged-in user doesn't have the **Browse Projects** permission for a specific project, it won't appear in the project list within BigPicture. Space Admin permissions alone are not sufficient — the user needs Jira-level permissions for the target project.

# Resolution

The customer resolved the issue by using an account with **Jira Global Admin** rights, which has Browse Projects permission for all projects. The project then appeared in the list and could be added to the box scope.

# How to troubleshoot similar cases

1. **Verify Jira permissions** — Check if the user has Browse Projects permission for the target project in Jira → Project Settings → Permissions.
2. **Check the view context** — Ask which view they're working in (Gantt, Board, Roadmap).
3. **Try with elevated permissions** — Test with a Jira Admin account to confirm the project is visible.
4. **Check project existence** — Verify the exact project name/key exists in Jira.
5. **Confirm BigPicture role** — User should be Box Admin or App Admin to modify scope.

# Key takeaway

BigPicture inherits Jira permissions. If a project is not visible in BigPicture's scope selection, the first thing to check is whether the logged-in user has Browse Projects permission in Jira for that project.