---
title: "How to Cancel a Trial or Subscription"
canonical: "https://support.appfire.com/space/SUPPORT/3623026760/How%20to%20Cancel%20a%20Trial%20or%20Subscription"
format: markdown
---
This article provides step-by-step instructions on how to cancel a free trial or an active subscription for the **BigTemplate** app. Since Appfire apps are licensed and billed through the Atlassian Marketplace, cancellations must be performed by a Jira Administrator within your organization's Jira instance.

**Summary**

This guide covers the process for stopping a trial or unsubscribing from BigTemplate and optionally uninstalling the app from your Jira environment.

**Prerequisites**

- You must have **Jira Administrator** permissions to manage apps and subscriptions.

**Steps to Cancel Subscription or Trial**

To cancel your BigTemplate trial or subscription, follow these steps:

1. Log in to your Jira instance as an **Administrator**.
2. Navigate to **Settings** (gear icon) > **Apps** > **Manage apps**.
3. Locate **BigTemplate** in the list of installed apps.
4. Click on the app name to expand its details.
5. Select **Stop trial** or **Unsubscribe** (depending on your current license status).
6. *(Optional)* If you wish to remove the app entirely from your instance, click **Uninstall**.

**Related Information**

If you need assistance finding your Support Entitlement Number (SEN) before making changes, please refer to the following guides:

- [How do I find the SEN (Support Entitlement Number) for an Appfire app in the Server / Data Center Platform?](https://appfire.atlassian.net/wiki/x/voDiLQ)

- • [How do I find the Entitlement Number for an Appfire app in the Cloud Platform?](https://appfire.atlassian.net/wiki/x/AQD4lw)