---
title: "Error When Updating or Saving Reports in BigPicture"
canonical: "https://support.appfire.com/space/SUPPORT/3683680439/Error%20When%20Updating%20or%20Saving%20Reports%20in%20BigPicture"
format: markdown
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# Error When Updating or Saving Reports in BigPicture

**Summary:** This article addresses a known issue in BigPicture where users encounter a red error message when attempting to edit or save a report, even if no changes are made to the report's configuration or title. This issue has been identified as a bug affecting BigPicture Data Center.

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## Use Case: Red Error Message When Saving Reports

### Problem/Context

Users of BigPicture (specifically version 8.70.11.3 on Jira Data Center 11.3.11) report that they are unable to update existing reports. When clicking the **Save** button—regardless of whether the report title was changed, configuration was modified, or no changes were made at all—the application displays a red error message, preventing the save operation from completing.

### Cause

This behavior has been investigated by the development team and identified as a software defect within the BigPicture application. The internal tracking ID for this bug is **ONE-382000**.

### Solution/Workaround

Currently, there is no manual workaround available to bypass this error within the affected version. A formal bug fix has been prepared by the development team.

**Resolution Steps:**

1. **Monitor for Updates:** The fix is pending inclusion in an upcoming release of BigPicture.
2. **Upgrade BigPicture:** Once the version containing the fix for **ONE-382000** is released, Jira administrators should download and install the latest version of BigPicture Data Center.
3. **Verification:** After upgrading, verify that reports can be edited and saved without the red error appearing.

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**Related Information:**

- **Product:** BigPicture - Portfolio & Resource Management for Jira
- **Platform:** Jira Data Center
- **Affected Version:** 8.70.11.3
- **Internal Bug Reference:** ONE-382000