---
title: "Page Approval App Stuck in Infinite Loading Loop"
canonical: "https://support.appfire.com/space/SUPPORT/3684073503/Page%20Approval%20App%20Stuck%20in%20Infinite%20Loading%20Loop"
format: markdown
---
## Summary

This article addresses an issue where the **Page Approval for Confluence Cloud** app becomes stuck in an infinite loading loop. This behavior affects both the page-level approval workflow and the app administration (Manage Apps) screens, preventing users from approving requests or creating new ones. The primary solution involves clearing browser cache and cookies.

## Symptoms

- The Page Approval app displays a continuous loading icon and never completes.
- Users are unable to approve existing approval requests.
- Users are unable to create new approval requests.
- The app details page in **Atlassian Administration > Manage Apps** remains stuck on a loading screen.

## Cause

The issue is typically caused by corrupted browser cache or cookies, or potentially by network-level blocks (firewalls/proxies) interfering with the app's communication with its servers. In this specific case, the issue was resolved by refreshing the browser's stored data.

## Resolution

To resolve the infinite loading loop, follow these steps:

### Step 1: Clear Browser Cache and Cookies

1. Open your browser settings.
2. Locate the privacy or history section.
3. Select the option to **Clear Browsing Data**.
4. Choose **Cookies and other site data** and **Cached images and files**.
5. Set the time range to "All time" and click **Clear data**.
6. Restart your browser and attempt to access the Page Approval app again.

### Step 2: Verify in Incognito Mode

If the issue persists, open Confluence in an **Incognito** or **Private** browsing window.

- If the app loads correctly in Incognito, a browser extension or persistent cache is likely the cause.
- Disable extensions one by one to identify the conflict.

**Note:**  
*Check Third-Party Cookie Settings:* Ensure third-party cookies or cross-site tracking are not entirely blocked for `*.atlassian.net` and Appfire app domains.

### Step 3: Network and Environment Checks

If the problem continues across different browsers and in Incognito mode:

- **VPN/Proxy:** Test the app while disconnected from your corporate VPN or proxy to see if network security settings are blocking the app's iframe.
- **Browser Console:** Press `F12` (or right-click > **Inspect** > **Console**) to check for red error messages, such as CORS or network connection failures.

## Related Information

- [Page Approval for Confluence Cloud Documentation](https://appfire.atlassian.net/wiki/spaces/PAFC)