---
title: "How to narrow down when the SLA Panel is not showing"
canonical: "https://support.appfire.com/space/SUPPORT/373161994/How%20to%20narrow%20down%20when%20the%20SLA%20Panel%20is%20not%20showing"
format: markdown
---
This article shows how to narrow down when the SLA panel is not showing.

# Issue:

- After configuring the SLA, the SLA panel is not showing in the Jira Issue.

# Steps:

1. Recalculate the SLA Configuration to ensure the SLA configuration is synced correctly according to the SLA definitions.

![image](media://50201362-4dfc-453e-b307-55dca8cd8d57)


 2. Go to *“Where is my SLA“ *option to know what has caused the SLA panel does not appear.

- Choose* “Time to SLA Issue Actions“ *from the dots menu.

![image](media://a3d89bee-8882-43e5-8cff-3f8bbf977ca0)


- Choose *“Where is my SLA”* and ask the customer to send us the results.

![image](media://d1979bde-74b6-40e1-a344-4e9d00b3d830)

 3. Check for user permission.

- Check for user permission in the Time to SLA apps permissions and see under the SLA Panel.
- Grant access to the user accordingly.

  


![image](media://ba32e19e-237b-46de-bb1c-42cbdae06d62)

![image](media://ec62719f-84f4-4900-beaa-f0d8d96b06b9)

4. Look for the configuration settings.

- If it is on the Server/Data Center, you can ask for a TTSLA version and a Jira Version (helpful in case you need to replicate the issue).
- The potential issue of configuration: “No target“ is set in the goal section.

![image](media://bfa65bcc-c470-4425-a10f-f1ac8722d5c2)

 5. Ask the customer to send us logs.

- Diagnostic Log: [How to Create a Diagnostics Report for an Issue](https://appfire.atlassian.net/l/cp/7hphquRp)
- HAR file: [How to generate a HAR file](https://appfire.atlassian.net/l/cp/6CL013hn)
- Browser console log (Chrome): [How to Save Chrome Console Logs to a File](https://appfire.atlassian.net/wiki/spaces/TTS/pages/49742189)