---
title: "FAQs on the Arsenale Dataplane - Jira Reports"
canonical: "https://support.appfire.com/space/SUPPORT/415465491/FAQs%20on%20the%20Arsenale%20Dataplane%20-%20Jira%20Reports"
format: markdown
---
## Overview

This article provides answers to a few common questions about the Arsenale Dataplane - Jira Reports app. 

## FAQs


<details>
<summary> 1. Is it possible to create a report that allows for comparing the logged time with the original estimation for a given list of tickets?</summary>

Yes. Here are the steps required to create the report:

- Include the columns "Original Time Estimate," "Time Remaining," and "Time Spent" in the report.
- This provides the desired output, allowing for the necessary comparison between the logged time and the original estimation for the specified list of tickets.
</details>


<details>
<summary>2. Does the Dataplane app support CloudSQL?</summary>

It doesn't support and here are the reasons:

- Atlassian does not support running Jira on CloudSQL.
- The overall interest in CloudSQL compatibility among our customers has not been significant to date.
</details>


<details>
<summary>3. What steps can be taken to resolve the issue of a select list field displaying as 'None' in the Issues table report, even though it contains data?</summary>

Here are the steps to be performed. Please make sure to execute them during non-production hours:

- Go to ***Jira Administration > Manage Apps*** page
- Disable the Dataplane app.
- Wait for 2 minutes to make sure it is automatically disabled in the Jira instance.
- Re-enable the Dataplane app.
- This resets the list of Dataplane’s known custom fields on the Jira instance.
</details>


<details>
<summary>4. What is the procedure for removing Arsenale Dataplane data from the Jira database using PostgreSQL?</summary>

The database tables created by the app are all listed on the documentation page of the [Dataplane App Architecture](http://www.arsenalesystems.com/docs/display/dataplane/App+Architecture).

To completely and permanently remove all app data from Jira, including all app user data (saved reports, etc.), follow the below steps:

- Uninstall the Dataplane app
- Use DROP TABLE on each of the tables listed in the above documentation link, including all that are listed under sections “Permanent Tables” and “Ephemeral Tables”.
</details>


<details>
<summary>5. What steps can be taken to resolve the issue of Dataplane being unable to create a directory for temporary files, resulting in the error mentioned in the log?</summary>

Error:

```
2023-05-17 11:55:08,645 http-nio-127.0.0.1-8080-exec-10 ERROR [dataplane.util.Initialization] Could not complete Dataplane startup due to exception
java.io.IOException: couldn't create temp directory: /app/sharedhome/temp/dataplane
	at com.arsenalesystems.dataplane.util.TempFileManager.b(SourceFile:379)
	at com.arsenalesystems.dataplane.util.TempFileManager.h(SourceFile:400)
	at com.arsenalesystems.dataplane.util.TempFileManager.i(SourceFile:407)
	at com.arsenalesystems.dataplane.util.TempFileManager.startup(SourceFile:152)
	at com.arsenalesystems.dataplane.util.Initialization.onStart(SourceFile:211)
```

The issue occurs when the app cannot create a directory for temporary files at "/app/sharedhome/temp/dataplane" on the Jira instance.

Follow the below steps:

1. Ensure that the directory "/app/sharedhome/temp" exists on the Jira instance. If it doesn't, create one.
2. Verify the ownership and permissions of the created directory to ensure that Jira has proper access.
3. After resolving the issue, disable Dataplane and then re-enable it within Jira.
</details>


> ℹ️ - Here is the reference for the Issues Table Report [http://www.arsenalesystems.com/docs/display/dataplane/Issues+Table+Report](http://www.arsenalesystems.com/docs/display/dataplane/Issues+Table+Report).