---
title: "Issue comment is not visible to the admin"
canonical: "https://support.appfire.com/space/SUPPORT/436305944/Issue%20comment%20is%20not%20visible%20to%20the%20admin"
format: markdown
---
## Symptoms

In some cases (including after a deployment with CMJ) an issue comment might not be visible to the administrator. 

## Cause

The comment is restricted to a group/role that the admin doesn’t belong to, or the ‘comment visibility' Jira setting is set to ‘project roles only’.

## Troubleshooting

**To check the permissions** please search the JIRAACTION table for the given issue:

select * from JIRAACTION where issueid = <<issue id>>;

Then, if it is restricted, make sure that the admin belongs to that group/role.


**To check the ‘comment visibility’ setting**, go to JIRA Settings > System > General Configuration for "Comment visibility" and see if it is "Groups & Project Roles" or "Project Roles only".

## Resolution

Add the admin to the restricted group/role in Jira, or remove the comment visibility restriction in the database:

update JIRAACTION set actionlevel = null where id = <<id of the comment>>;