---
title: "KB : How to remove customers from OnDemand DB"
canonical: "https://support.appfire.com/space/SUPPORT/607322420/KB%20%3A%20How%20to%20remove%20customers%20from%20OnDemand%20DB"
format: markdown
---
Whenever client will receive 401 during process of installing TFS4JIRA plugin in the Cloud 99% of the time it means that we need to delete his record in our own DB.

## Step-by-step guide

> ℹ️ You will need an access to our OnDemand component at `tfs4jira`[-ondemand-checkins.spartez.com](https://extranet.spartez.com/display/TFS4J/-ondemand-checkins.spartez.com)

You will need direct address of clients Jira Cloud instance like 'https://demo.atlassian.net'

To remove a client from DB please perform those steps.


1. SSH to our Lightsail instance
2. Enter the spell
3. It will ask for password which you can get in step 2.
4. Then in terminal type
  With 'https://demo.atlassian.net' it would be
5. Check if it returns just one value. Afterwards run the same query but instead of select use delete so it would look like this
6. Cross fingers and hope for the best!