---
title: "How to obtain the CloudID from JWT token"
canonical: "https://support.appfire.com/space/SUPPORT/607323386/How%20to%20obtain%20the%20CloudID%20from%20JWT%20token"
format: markdown
---
This guide explains how to obtain the CloudID from a JWT token. The CloudID uniquely identifies your Jira instance in the Canned Responses Pro cloud environment, making it easier to provide this information to Appfire Support when needed.

## Runbook:

1. Access your Jira instance.
2. Open the Developer Tools in your browser:
  - **For Chrome:** Press `F12` or `Ctrl+Shift+I` (`Cmd+Option+I` on Mac).

> ℹ️ The following runbook has been created in the Chrome browser, but the developer tool is available in most of them.

8. Navigate to the Canned Responses section of your Jira instance.
9. In the Developer Tools panel, switch to the **Network** tab.
10. Use the filter field and type: `app-page?`.
11. Select the relevant request entity.
12. Locate and copy the JWT token from the request payload. Refer to the screenshot below for guidance.
13. Navigate to [https://jwt.io/](https://jwt.io/) and paste the JWT token to the *Encoded* section.
14. In the decoded output, find the value under the `iss` key. This value is the **CloudID**.

```
  "iss": "eaef1179-0a95-3a3e-9d08-d4d9881db5dc",
```

Based on this ID, Canned Responses Pro instance can be quickly recognized by Appfire Team.