---
title: "Snapshot fails due to missing a project shortcut url"
canonical: "https://support.appfire.com/space/SUPPORT/80117801/Snapshot%20fails%20due%20to%20missing%20a%20project%20shortcut%20url"
format: markdown
---
### Symptoms:

When exporting a project, a NPE is thrown:

java.lang.NullPointerExceptioncom.atlassian.cache.CacheException: java.lang.NullPointerException at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:211) at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:162) at com.atlassian.jira.projects.shortcuts.CachingShortcutsStore.getShortcuts(CachingShortcutsStore.java:35) at

### **Cause**:

One or more of the project shortcuts is broken. Jira requires a url to be set for each shortcut.

### Resolution:

If visible in Jira, delete/update the project shortcut url.

If not, update/delete the records in the AO_550953_SHORTCUT table in the database. Then do a Cache refresh from CMJ's Advanced menu to be sure the changes have taken effect.