---
title: "How to capture JavaScript console logs for Botron apps"
canonical: "https://support.appfire.com/space/SUPPORT/80117887/How%20to%20capture%20JavaScript%20console%20logs%20for%20Botron%20apps"
format: markdown
---
This article explains how to get JavaScript console logs. These logs help understand why a Botron app encounters an issue, say when data is loaded or due to any app settings, in a Jira page.

## Instructions

1. Open the Chrome browser (recommended), log in to Jira, and access the problematic page.
2. Depending on the operating system used, choose the appropriate option as follows:
  1. In Mac, select *View > Developer > JavaScript Console *from the Chrome menu bar.  
  
> Macro (inline-media-image)
  2. In Windows, press the **F12** key to open the *Developer Tools *panel.
3. Select *Network > Disable Cache *to prevent caching of resources for this specific page in the *Developer Tools *panel, as shown below:
4. Select the *Console* tab and click the gear icon on the right to see the available settings:
5. Make sure the *Hide network *option is unchecked, whilst *Log XMLHttpRequest *is checked, and click the **Clear console** button (as shown below) to clear out any existing logs from the console:  
  
> Macro (inline-media-image)
6. Now, reproduce the issue that you have initially experienced, with the console still open.
7. Right-click anywhere in the console area, select *Save as *to save the log file to your computer, and share it with the Support team.