---
title: "How to capture JavaScript console logs for Bolo Software apps"
canonical: "https://support.appfire.com/space/SUPPORT/80875455/How%20to%20capture%20JavaScript%20console%20logs%20for%20Bolo%20Software%20apps"
format: markdown
---
This article explains how to get JavaScript console logs for Bolo Software apps. These logs help the Support team to understand why a Bolo Software app is encountering an issue.

## Instructions

1. Open the Chrome browser (recommended), log in to Confluence, and access the problematic page.
2. Depending on the operating system used, choose the appropriate option as follows:
  1. In Mac, select ***View > Developer > JavaScript Console**** *from the Chrome menu bar or from the keyboard, press *Cmd+Shift+J*
    In Windows, press the **F12** key to open the *Developer Tools *panel.
3. Select ***Network > Disable Cache**** *to prevent caching of resources for this specific page in the *Developer Tools *panel, as shown below:
  
4. Select the *Console* tab and click the gear icon on the top right to see the available settings:
  
5. Make sure the *Hide network *option is unchecked, whilst *Log XMLHttpRequests *is checked, and click the **Clear console** button (as shown below) to clear out any existing logs from the console:
6. Now, reproduce the issue that you have initially experienced, with the console still open.
7. Right-click anywhere in the console area, select ***Save as**** *to save the log file to your computer, and share it with the Support team.