---
title: "How to capture JavaScript console logs for JSU app"
canonical: "https://support.appfire.com/space/SUPPORT/80877290/How%20to%20capture%20JavaScript%20console%20logs%20for%20JSU%20app"
format: markdown
---
This article explains how to retrieve your JavaScript console logs for JSU. These logs help you understand why the app encounters an issue, for example, when data is loaded or due to an app setting for a Jira page.  

## Instructions

1. Open a Chrome browser (recommended), log in to Jira, and access the page in question.
2. Depending on the operating system used, choose the appropriate option as follows:
  1. In Mac, select **View > Developer > JavaScript Console **from the Chrome menu bar.
  2. In Windows, press the **F12** key to open the *Developer Tools *panel.
    
3. Select **Network > Disable Cache*** *to prevent caching of resources for this specific page in the *Developer Tools *panel, as shown below:
  
4. Select the *Console* tab and click the gear icon on the right to see the available settings:
  
5. Select the *Preserve log *and *Log XMLHttpRequests *options, then click the **Clear console** button (as shown below) to clear out any existing logs from the console:
6. Now, with the console still open, reproduce the issue that you have initially experienced.
7. Right-click anywhere in the console area, select ***Save as**** *to save the log file to your computer, and share it with the Support team.