---
title: "Restarting the SIL Engine in Jira Cloud"
canonical: "https://support.appfire.com/space/SUPPORT/80877682/Restarting%20the%20SIL%20Engine%20in%20Jira%20Cloud"
format: markdown
---
> Macro (excerpt)
> 
> ## Problem
> 
> The SIL Manager may hang, fail to load, or displays the message `Please start your engine under the "Actions" section here. If this doesn’t help, please contact us on the support page.`
> 
> ![SIL Manager page in Jira Cloud with an error banner prompting you to start the engine and the Self Help option visible in the left sidebar.](media://e153f7f7-9723-4345-9b84-79fe0df5d600)
> 
> ## Background
> 
> Your connection to the server sometimes needs to be refreshed.
> 
> ## Solution - Restart the SIL Engine
> 
> To restart the SIL Engine in Jira Cloud: 
> 
> 1. In the left sidebar, click the **Self Help**. The *Self Help* page opens.
> 2. Click **Restart**.
> 3. In the confirmation dialog, click **Restart** again.
> 4. Wait for the progress bar is complete.
> 
> ![Self Help page in Jira Cloud showing the Restart button used to restart the SIL Engine.](media://dd4b55ac-ced3-4c2b-bdb1-54fdeec898ab)
> 
> ## Clear the Browser Cache
> 
> If the issue persists, clear your browser cache or use an incognito window.
> 
> ## Additional Help
> 
> If these steps do not resolve the issue, create a [support ticket](https://appfire.atlassian.net/servicedesk/customer/portal/11) so we can assist you further.