---
title: "FAQs for Delegated Project Admin Pro for Jira"
canonical: "https://support.appfire.com/space/SUPPORT/80880071/FAQs%20for%20Delegated%20Project%20Admin%20Pro%20for%20Jira"
format: markdown
---
## Overview

<span style="color: #333333">This page presents the answers to the most frequently asked questions about the </span><span style="color: #333333">Delegated Project Admin Pro for Jira </span><span style="color: #333333">app.</span>

## FAQs



<details>
<summary>Who is a delegated project administrator?</summary>

<span style="color: #333333">A Delegated Project Administrator is someone who has been granted the</span><span style="color: #333333"> </span>*Administer Projects*<span style="color: #333333"> </span><span style="color: #333333">permission in a given project or a Jira Administrator. In addition, in order to be able to carry out any delegated administrative task, the Jira Administrator must have configured the  </span>[Delegated Project Admin Pro for Jira](https://marketplace.atlassian.com/plugins/com.wittified.jira.delegated-admin/server/overview) app<span style="color: #333333"> to delegate one or more administrative tasks and empower a user, specifically, to do one or more of those tasks.</span>
</details>

<details>
<summary>What are the 2 modes of operation supported and why?</summary>

The [Delegated Project Admin Pro for Jira app](https://marketplace.atlassian.com/plugins/com.wittified.jira.delegated-admin/server/overview) supports 2 modes of operation — Guided Path and Self-Service — to allow more flexibility in the administrative tasks that a Jira Administrator can delegate to others. By "others", we mean those individuals who are Project Administrators and groups to whom such capability can be delegated. Once permission is delegated they are known as Delegated Project Administrators.

- **Guided Path**** **— allows you to switch a project from one scheme to another.
- **Self-Service** — allows you to define a Process Template, which is a set of configuration options that can be applied to a project. These configuration options include switching from one scheme to another and editing a scheme to customize its behavior as required.

A Jira Administrator may start with only allowing Guided Path mode until the Delegated Project Administrators gain experience and comfort in performing administrative tasks. Alternatively, a Jira Administrator may opt to delegate Self-Service administrative capability to only a few trusted Project Administrators, with the other Project Administrators to only perform Guided Path administrative tasks.

The changes resulting from Self-Service mode can have a more significant impact on a project than Guided Path mode. Hence, it is advisable to use caution when configuring Self-Service mode. That being said, the Delegated Project Admin Pro app ensures that changes from either mode can be rolled back by a Jira administrator or Delegated Project Administrator.

A Jira Administrator can choose to delegate only via Guide Path mode, only Self-Service mode, or both. Please note that your selections on the **Select Who to Empower** screen are not put into effect until you have selected your Delegated Project Administrators on the screen.
</details>

<details>
<summary>What is Guided Path?</summary>

The Guided Path mode allows a Delegated Project Administrator to switch a project from one scheme to another. The types of schemes supported are:

- **Issue Type Scheme** that indicates which Issue Types can be used on a project's issues.
- **Field Configuration Scheme** that defines the fields available in a project's issues and the behavior of those fields (e.g., whether a field is optional or required, whether it is hidden or visible, and what options are available in dropdown (aka "Select") lists).
- **Screen Scheme** (aka Issue Type Screen Scheme) that indicates which Screens are used to create, view or edit each issue type used within a project.
- **Notification Scheme** that defines who is notified when certain changes or events occur on an issue.
- **Permission Scheme** that defines who can perform various activities on the project and its issues.
- **Workflow Scheme **that defines the lifecycle of issues in the project.
- **Priority Scheme** that defines the priorities for issues in a project.

A Jira Administrator chooses the desired delegation for each of these types of schemes including:

- Allowing no delegation (i.e. no schemes of that type are selectable)
- Allowing all existing schemes of a type to be selectable
- Allowing all existing schemes of a type – except for specific ones – to be selectable
- Allowing only specific schemes of a type to be selectable

Jira Administrator then chooses which Project Administrators can perform various delegated activities in the Guided Path mode. For instance, some Delegated Project Administrators may be able to work with Notification Schemes while others may be able to work with each of the supported schemes.

To switch a project from one scheme to another, Delegated Project Administrator can:

1. click the > Macro (inline-media-image)

 icon in the sidebar of the project screen to open the *Delegated Project Admin Pro* screen,
2. click the tab corresponding to the type of scheme to change,
3. click the **Select Different Scheme** button. A list of available schemes is shown based on what the Jira Administrator has indicated to allow in the* Select What to Delegate* screen,
4. select the one that should be applied to the project.

By default, a project is in Guided Path mode, unless the ability to enter Self-Service mode has been granted <u>and</u> a Delegated Project Administrator with appropriate delegated capability has opted to enter Self-Service mode.

It is important to note that the mode (Guided Path or Self-Service) is based on the project, while the capabilities of the Delegated Project Administrator in that mode are based on the group to which it belongs and if the Jira Administrator has configured the delegation as such. The project stays in its mode (Guided Path, by default) until someone deliberately changes it to a different mode. It is possible for a Delegated Project Administrator to be unable to do some things or perhaps anything at all in a project if s/he was not delegated any capability pertinent to that mode.
</details>

<details>
<summary>What is Self-Service?</summary>

The Self-Service mode allows Delegated Project Administrators to do more granular configuration of a project beyond what can be done in the Guided Path mode. The capabilities within Self-Service mode can include any or all of the following:

- **Self-Service mode, **to enter or exit Self-Service mode
- **Process Templates, **to rename, clone or remove Process Templates
- **Issue Types,** to add or remove Issue Types
- **Fields, **to add or remove a Field from the Create, Edit and View screens, making a Field required or optional, or reordering a Field on the Create/View/Edit screens
- **Workflows,**  to add or remove a Workflow step, editing the fields available on a transition screen, or reordering the Fields available on a transition screen
- **Notifications, **to add or remove recipients for a notification
- **Permissions, **to grant or revoke Jira project permissions to a user, role, or group
- **Priorities, **to add or remove priorities for issues in a project

A Process Template is a set of configuration options that control the workflows, fields, issue types, and groups that can be applied to a project. 

By default, a project is in Guided Path mode, unless the ability to enter Self-Service mode has been granted <u>and</u> a Delegated Project Administrator with the appropriate delegated capability has opted to enter Self-Service mode.

It is important to note that the mode (Guided Path or Self-Service) is based on the project, while the capabilities of a Delegated Project Administrator in that mode are based on how the Jira Administrator has configured the delegation for that individual or the groups to which s/he belongs. The project stays in its mode (Guided Path, by default) until someone deliberately changes it to a different mode. It is possible for a Delegated Project Administrator to be unable to do some things or perhaps anything at all in a project if s/he was not delegated any capability pertinent to that mode.
</details>

<details>
<summary>What is a process template?</summary>

A Process Template is a set of configuration options that control the workflows, fields, issue types, and groups that can be applied to a project. Process Templates are available only in Self-Service mode.

When a project initially enters Self-Service mode, its configuration is analyzed and converted into one or more Process Templates. Multiple Process Templates would be created if:

- The Create/View/Edit screens used on a project vary by Issue Type
- The Fields used on a project vary by Issue Type
- The Workflows vary by Issue Type

The behavior of each Process Template is represented by the sections shown on the Self-Service screen:

- **Issue**** ****Types**, where Issue Types can be added or removed
- **Fields**, where Fields can be added or removed; Fields can be made required or optional; or Fields can be added, removed or reordered from screens used to create, edit or view issues
- **Workflows**, where Steps (aka *transitions*) can be added or removed; Fields can be added or removed from transition screens or the Workflow used on the project can be switched to another existing workflow

Delegated Project Administrators can also rename, clone, or remove a Process Template.
</details>

<details>
<summary>Is the Delegated Project Admin Pro for Jira app available on Atlassian Cloud?</summary>

**No**. Currently, Delegated Project Admin Pro for Jira is not available in Atlassian Cloud.
</details>

<details>
<summary>How can I evaluate the app prior to purchase?</summary>

<span style="color: #000000">Obtain an evaluation license for one of the server/data center apps listed, install on server/data center and evaluate the app. Refer </span>[<span style="color: #000000">Installation Guide</span>](https://appfire.atlassian.net/wiki/spaces/DADMIN/pages/61735123/Installation+Guide)<span style="color: #000000"> for more information</span>
</details>

<details>
<summary>If I am an official Atlassian Partner or Expert, can I get a special rate?</summary>

**<span style="color: #000000">Yes</span>**<span style="color: #000000">. Atlassian</span><span style="color: #000000"> recognized partners and members of the </span><span style="color: #000000">Atlassian</span><span style="color: #000000"> Experts program can use the app free of charge for development, testing, or demonstration purposes. A purchased license is required when used to support hosted customers or other customer focused use. See </span><span style="color: #000000">[Add-ons for Atlassian Experts](https://wittified.atlassian.net/wiki/spaces/INFO/pages/60358663/Add-ons+for+Atlassian+Experts)</span><span style="color: #000000"> for more details.</span>
</details>

<details>
<summary>Can I edit workflow from Project Settings section in Self-Service mode?</summary>

<span style="color: #172b4d">If Project Admin makes changes in Self-Service mode of the project, then Project Admin cannot edit the configurations from Project Settings section of the project.  In this mode, workflow editing must be done via the Delegated Project Administration screens to ensure changes can be rolled back, if necessary.</span>
</details>

<details>
<summary>Will Project Admins be able add Post Functions, Conditions and Validators?</summary>

**<span style="color: #172b4d">No</span>**<span style="color: #172b4d">. Currently Project Admins cannot add Post Functions, Conditions and Validators with Delegated Project Admin Pro. There is a New Feature request</span><span style="color: #172b4d"> </span>> Macro (inline-external-image)

[<span style="color: #172b4d"> </span>](https://appfire.atlassian.net/browse/DADMIN-4)[<span style="color: #172b4d">DADMIN-4</span>](https://appfire.atlassian.net/browse/DADMIN-4)[<span style="color: #172b4d"> </span>](https://appfire.atlassian.net/browse/DADMIN-4)<span style="color: #0052cc">OPEN</span><span style="color: #172b4d"> </span><span style="color: #172b4d">to add support for workflow Post Functions, Validators and Conditions.</span>
</details>

<details>
<summary>Is an issue type present in both templates if one is copied from another?</summary>

**<span style="color: #172b4d">No</span>**<span style="color: #172b4d">, issue type is not present in both the templates once you have made a copy.</span>
</details>

<details>
<summary>Is it possible that a Delegated Project Administrator can add new statuses and transitions to a workflow?</summary>

<span style="color: #172b4d">If Jira Administrators provide permission in the</span><span style="color: #172b4d"> </span>**Select who to Empower**<span style="color: #172b4d"> </span><span style="color: #172b4d">page to modify the workflow to Project Administrator, the Project Administrator can modify the workflow.  That implies they can o create or edit a transition.</span>
</details>

<details>
<summary>What is Trusted Admin Group? When is it used?</summary>

<span style="color: #172b4d">There may be times when you want a subset of Project Administrators to have greater control than other Project Administrators. In this scenario, you can create a group, populate it with the appropriate members, and then select the option </span>**<span style="color: #172b4d">Add a 'Trusted Admin Group' to empower</span>**<span style="color: #172b4d"> on the </span>*<span style="color: #172b4d">Select Who to Empowe</span>*<span style="color: #172b4d">r screen for that group. You can then assign permissions to the selected group as required.</span>
</details>

<details>
<summary>What are the support platforms for app?</summary>

<span style="color: #172b4d">Our support team actively monitors the</span><span style="color: #172b4d"> </span>[Atlassian Community](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=jira+cli)<span style="color: #172b4d"> </span><span style="color: #172b4d">and our own</span><span style="color: #172b4d"> </span>[Delegated Project Admin Pro Questions forum](https://appfire.atlassian.net/wiki/display/DADMIN/customcontent/list/ac%3Acom.atlassian.confluence.plugins.confluence-questions%3Aquestion?ac.com.atlassian.confluence.plugins.confluence-questions.path=/questions-bootstrap)<span style="color: #172b4d"> </span><span style="color: #172b4d">in order to guide new users. We respond quickly and thoroughly to all</span><span style="color: #172b4d"> </span>[support questions](https://bobswift.atlassian.net/wiki/spaces/info/pages/18284666/Help)<span style="color: #172b4d"> </span><span style="color: #172b4d">as well.</span>
</details>