---
title: "Reauthorize connection between both platforms"
canonical: "https://support.appfire.com/space/SUPPORT/850625543/Reauthorize%20connection%20between%20both%20platforms"
format: markdown
---
For troubleshooting purposes, our support team may request you to reauthorize the connection between both platforms. Additionally, if you need to **update the Integration User in Salesforce**, this guide will provide useful instructions.

## \uD83D\uDCD8 Instructions

**In Jira:**

1. Go to Jira > Apps > Salesforce > Connections.
  1. Locate the current connection and click on "Revoke."

**In Salesforce:**

1. Navigate to Setup > Installed packages.
  3. Under the installed package for the connector, click on "Configure."
  4. Select "Revoke."

**Back in Jira:**

1. Go to Jira > Apps > Salesforce > Connections.
  6. Click on the "Authorize" button. (Ensure that you are logged in to Salesforce with the user that will be the integration user, preferably a system admin profile)
  7. Click on the three dots (...) and access the "API Access Token."

**Back in Salesforce Configuration:**

1. Go to Salesforce Setup > Installed packages.
  9. Under the installed package for the connector, click on "Configure" once more.
  10. Click the "Add Connection."

**Continuing in Salesforce Configuration:**

1. Create a new connection with the following details:
  - Connection Name: Choose any name for this connection.
  - Access Token: Paste the API Access Token you copied.

**Set as Default and Delete:**

1. Make the new connection the default by using the "Make Default" button.

> ℹ️ If you need to verify that the Integration User is correct, you can refer to the following documentation for guidance: [https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/470751361](https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/470751361)

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