---
title: "How to create a customized support zip file in Confluence"
canonical: "https://support.appfire.com/space/SUPPORT/89131290/How%20to%20create%20a%20customized%20support%20zip%20file%20in%20Confluence"
format: markdown
---
This article explains how to create a customized support zip file in a confluence instance.  
As a complete support zip is huge and most of the contents are not needed, the support team requests only **Confluence application logs** which provide the information required to troubleshoot the actual issue.

## Instructions to create customized support zip:

1. Navigate to ***Cog Wheel > General Configuration > Troubleshooting and support tools****.*
2. Select the ***Create support zip ***tab and click on **customize zip.**
3. Enable only the “**confluence application logs**” option from the “customize zip” popup window. This will include all the logs which are in the Confluence home directory.
4. Click on “**Save**” and then click on **Create zip** option.
5. Once the support zip is generated**, **click **Download zip.**
  

> ℹ️ - You have to be an Administrator to generate the support zip file.
> ℹ️ - If your application is clustered, all available cluster nodes will be listed. You can create a zip on a single node, or on multiple nodes.
> ℹ️ - Support team requests explicitly if the other files are required along with application log files.