---
title: "How to handle hidden characters using CLI"
canonical: "https://support.appfire.com/space/SUPPORT/89140518/How%20to%20handle%20hidden%20characters%20using%20CLI"
format: markdown
---
## Problem Statement

> ℹ️ When using the command **getFieldValue** to retrieve the description from a Jira ticket, but the app seems to be stripping hidden characters and replacing them with question marks.

##  Text in the description field in Jira ticket

> ℹ️ New changes for remote side rebates - credit note is now controlled by logical field in the cust-rebates table attach-note.

## Error text

> ℹ️ New changes for remote side rebates? - credit note is now controlled by logical field in the cust-rebates table attach-note.

## Environment

| **Application** | JIRA |
| --- | --- |
| **App Version** | 7.7.0 |

## Solution

<span style="color: #091e42">Upgrade to the version of </span><span style="color: #172b4d">Jira CLI which is compatible with the Jira host version </span><span style="color: #091e42">from this </span>[Page](https://marketplace.atlassian.com/apps/6398/jira-command-line-interface-cli/version-history)<span style="color: #091e42"> link.</span>