---
title: "How to retrieve debug logs for Appfire apps in Confluence"
canonical: "https://support.appfire.com/space/SUPPORT/89141200/How%20to%20retrieve%20debug%20logs%20for%20Appfire%20apps%20in%20Confluence"
format: markdown
---
<span style="color: #333333">This article explains how to retrieve the debug logs for</span><span style="color: #333333"> Appfire apps in Confluence</span>

## Instructions



1. <span style="color: #333333">Log into your Confluence instance as an administrator and navigate to </span>> Macro (inline-external-image)

***(Cog Wheel)****** > General Configuration.***  
> Macro (inline-media-image)
2. From *Administration* section**, **select *Logging and Profiling*.  
> Macro (inline-media-image)
3. <span style="color: #333333">In </span>*<span style="color: #172b4d">Add New Entry</span>*<span style="color: #172b4d">:</span>
  1. <span style="color: #172b4d">A</span><span style="color: #333333">dd</span><span style="color: #333333"> </span>*<span style="color: #333333">Class/</span>**Package **Name**<span style="color: #333333"> </span>*<span style="color: #333333">as</span><span style="color: #333333"> </span>*<span style="color: #333333">org</span>****<span style="color: #333333">.</span>****<span style="color: #333333">swift</span>*<span style="color: #000000">*.*</span><span style="color: #000000">*confluence*</span>
  2. <span style="color: #333333">Select</span><span style="color: #333333"> </span>*New Level*<span style="color: #333333"> </span><span style="color: #333333">as</span><span style="color: #333333"> </span>*DEBUG*
  3. <span style="color: #333333">Click </span>**Add Entry**<span style="color: #333333"> to apply the changes.</span>  
> Macro (inline-media-image)

  
<span style="color: #333333">The added packages can be seen under the</span><span style="color: #333333"> </span>*<span style="color: #333333">Package name</span>*<span style="color: #333333">:</span>  
> Macro (inline-media-image)
4. <span style="color: #333333">Perform the action that is causing the issue again.</span>
5. <span style="color: #333333">Generate a support zip file and share/save it as required.</span>

### <span style="color: #333333">Generate a support zip file</span>

1. <span style="color: #333333">Log into the Confluence instance as an administrator and navigate to </span>> Macro (inline-external-image)

***<span style="color: #333333">(Cog Wheel)</span>******<span style="color: #333333"> > </span>******<span style="color: #333333">General Configuration</span>******<span style="color: #333333"> > Troubleshooting and support </span>******<span style="color: #333333">tools</span>****<span style="color: #333333">.</span>*  
> Macro (inline-media-image)

  
> Macro (inline-media-image)
2. <span style="color: #333333">Select the </span>*<span style="color: #333333">Create support zip </span>*<span style="color: #333333">tab </span><span style="color: #333333">and click </span>**<span style="color: #333333">Create zip</span>**<span style="color: #333333">.</span>
3. <span style="color: #333333">Once the support zip is generated</span><span style="color: #333333">**, **</span><span style="color: #333333">click </span>**<span style="color: #333333">Download zip</span>****<span style="color: #333333">:</span>**  
> Macro (inline-media-image)

> ℹ️ - <span style="color: #000000">The logging occurs immediately, but only lasts until Confluence is restarted.</span>
> ℹ️ - <span style="color: #000000">Ensure to go back and remove the entry that was added after you have completed triaging your issue.</span>


> ⚠️ <span style="color: #000000">The most general package to use for Appfire apps is </span>***org.swift***<span style="color: #000000">.</span><span style="color: #000000"> However newer apps like </span>[<span style="color: #000000">Code Pro for Confluence</span>](https://bobswift.atlassian.net/wiki/spaces/CODE)<span style="color: #333333"> </span><span style="color: #000000">and</span><span style="color: #333333"> </span>[<span style="color: #000000">SQL for Bamboo</span>](https://bobswift.atlassian.net/wiki/spaces/BSQLT)<span style="color: #000000"> </span><span style="color: #000000">can use the </span>**<span style="color: #000000">com.appfire</span>**<span style="color: #000000"> </span><span style="color: #000000">prefix.</span>