---
title: "How to Resolve Installation Problems"
canonical: "https://support.appfire.com/space/SUPPORT/89146942/How%20to%20Resolve%20Installation%20Problems"
format: markdown
---
> Macro (table-plus)
> 
> | **Symptom** | **Information** |
> | --- | --- |
> | <span style="color: #003366">Invalid request: </span>[<span style="color: #003366">javax.net</span>](http://javax.net)<span style="color: #003366">.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: </span><span style="color: #003366">PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target</span> | Your Java installation needs to accept your HipChat certificate.<br>1. Ask your HipChat administrator to provide the certificate details
> 2. For each Java environment that needs to access the HipChat installation
> 3. You will need the system password for the sudo.
> 4. You will need to use **changeit** (default password) or other for your java keystore password<br>Admin instructions:<br>1. From the HipChat console, use: **hipchat ssl --show**
> 2. Copy and paste certificate portion to a file
> 3. Make file available for client users |