---
title: "Customize Jira to allow Resolution mapping"
canonical: "https://support.appfire.com/space/TSH/1800669276/Customize%20Jira%20to%20allow%20Resolution%20mapping"
format: markdown
---
<span style="color: #172b4d">In order to successfully Synchronize the Jira Resolution field all of the following steps need to be done</span>

# Remove post function that sets the Resolution to Done

## Why

Post function runs after the transition, and it will overwrite any value sent by Syncrhonizer with the value from the post function. As a result, resolution will always be set to “Done”.

## How

[https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Add-a-post-function](https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Add-a-post-function)

1. Select Settings > **Issues**.
2. Click **Workflows** and then **Edit** for the relevant workflow.
3. Select the transition to Done status:
  - In diagram mode, select the transition arrow.
  - In text mode, select the transition's name from the **Transitions (id) **column.
4. Open the post functions tab:
  - In diagram mode, click **Post functions** in the properties panel to show the triggers configured for the transition.
  - In text mode, select the **Post functions** tab.
5. Click **Delete post function**.
6. **Publish Draft** to finalize your changes.

![image](media://e46002ab-e5e6-4a28-b00b-f32efa48f09d)

![image](media://a19194f5-3983-4f4f-b1d3-79d365bf0fed)

# Make sure that resolution is set

## Why

We need to make sure Resolution is filled in when an issue is closed, to stay aligned with [Best practices on using the "Resolution" field | Atlassian Cloud | Atlassian Documentation](https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html)

Without a post function, it will be the responsibility of the user and the Syncrhonizer to set the Resolution during a transition to Done status.

To make sure users don’t forget to set the Resolution, we associate closing the issue with a Resolution screen.

## Make sure there is a screen that sets Resolution

[https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/](https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/)

1. Select Settings > **Issues**.
2. Click **Screens **and then search for Resol*
3. By default, Jira should have a “Resolve Issue Screen”. If it does not, create one.
4. Make sure that screen has the Resolution field.

![image](media://9de79957-d41b-41d5-9163-51d2d7696cd5)

![image](media://68388f3c-5042-4313-ba99-91c99d721fad)

## Associate Resolution screen with transition to Done

[https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows](https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows)

1. Select Settings > **Issues**.
2. Click **Workflows** and then **Edit** for the relevant workflow.
3. Select the transition to Done status and click Edit
4. From the screen dropdown select “Resolve Issue Screen” (or your custom screen)
5. **Publish Draft** to finalize your changes.

![image](media://dae10205-bf9b-4a64-9ce8-d63b96488eba)