---
title: "Durations report"
canonical: "https://support.appfire.com/space/TTS/1733132427/Durations%20report"
format: markdown
---
> Macro (aura-html)

Charts are a powerful way to present findings clearly and concisely. With the Durations report, you can visualize your SLA data using:

- Bar charts
- Line charts

This guide provides a step-by-step walkthrough for creating and customizing your Durations report.

## How to create a Durations report

1. Navigate to **SLA Reports**.
2. From the *Report Type* dropdown, select **SLA Durations Report**.

### Report configuration options

3. Filter your issues:
  - Use **Project**, **JQL**, or **Issue Filters** to refine the issues included in your report. When you select one, a new dropdown appears.
  - If you select **Issue Filters**, you can also apply Jira’s built-in parameters or a previously saved issue filter.
  - Leave the filter type blank to include all issues.

> ℹ️ When filtering your report, you **cannot** use `slaFunctions` in JQL. Instead, use the **+** **More** button to refine your SLA selection.

4. Select the SLAs:
  - Choose the SLAs you want to include in the report. The list displays all SLAs, both enabled and disabled.
  - Leave the field blank to include all SLAs.
5. Click **Chart Interval** to set a time period for your report. Options include **Custom**, **Last Month**, **Past One Month**, and more.
6. Use the **+ More** button to tailor the report to your needs.

> 📝 For example, you can choose to display only the SLAs that are in the critical zone, or to show only the SLAs with an end date within a specific date range. You can add as many parameters as you’d like.
> 📝 
> 📝 ![Screenshot 2025-01-25 at 21.51.45.png](media://5e093c6f-c157-4043-a850-ecf195f99d24)

### Chart configuration options

7. Choose your **chart type**: **Line** or **Bar**.
8. Determine what to display on the **X-Axis** (**SLA Start Time, SLA End Time, SLA Deadline).**
9. Select the unit for your **Y-Axis** (**Days**, **Hours**, **Minutes**, **Seconds**).
10. Select whether the data will be displayed **Monthly** or **Weekly**.
11. Click **Generate **to create your report.

## Examples

### Line chart

![image](media://c946c9c7-3a15-4cfc-be99-2a26369c2f1d)

### Bar chart

![image](media://eeae2d40-d5ad-4bf5-89b4-61aefd328412)

### SLA Deadline visualization

![image](media://2ba7df2c-c578-4031-b6bd-348acc36dea3)

### Impact of Y-Axis format on chart visualization

Below are two examples showing how the Y-Axis format impacts the visualization:

The only difference between the two screenshots is that the duration format of the Y-Axis was changed from `Days` to `Hours`. Notice how a single change in the SLA value format alters the chart's presentation.

## Export the report

Using the button on the right-hand side, you can download your report as an XLSX or PDF file. Once you click the button, the download will start automatically.