---
title: "SLA Overview custom field"
canonical: "https://support.appfire.com/space/TTS/2261975086/SLA%20Overview%20custom%20field"
format: markdown
---
> Macro (aura-html)

The **SLA Overview custom field** displays a summary of all SLA metrics configured for a work item, including:

- SLA start time
- SLA target (deadline)
- Elapsed time
- Remaining time
- Final SLA result (for example, Success, Exceeded, In Progress)

It provides a high-level overview of the SLA status for each SLA in a single glance in the work item navigator, without the need to open the full SLA panel inside the work item.

> ℹ️ To learn how to create the custom field and add it to the necessary screens, follow [this guide](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46727443/Custom+fields#Step-1%3A-Create-an-SLA-custom-field).

Once added to a screen, the SLA Overview field appears on the work item navigator.  Here’s an example of how the field looks:

![Screenshot 2025-08-11 at 15.57.27.png](media://76d3be64-ed98-4aab-b7bd-4d800136f044)

### SLA Overview custom field vs SLA Overview tab

While they share a name, these two serve different purposes and are designed for different contexts:

|  | **SLA Overview custom field** | **SLA Overview Tab** |
| --- | --- | --- |
| **Type** | Custom field | Tab in work item view |
| **Visible in** | Work item navigator, filters, exports | Inside work item only |
| **Use case** | Reporting & analysis | Day-to-day SLA tracking |
| **Needs to be added to screen?** | ✅ Yes | ❌ No (added automatically) |
| **Exportable** | ✅ Yes (CSV, filters) | ❌ No |

> ✅ Use the custom field when working outside the work item view (for example, bulk work items, exports, reports). Use the SLA Overview tab for detailed in-item tracking. For more information, refer to its [documentation](https://appfire.atlassian.net/wiki/spaces/TTS/pages/48431105).