---
title: "Release notes 2 February 2026"
canonical: "https://support.appfire.com/space/TTS/2823618716/Release%20notes%202%20February%202026"
format: markdown
---
> Macro (aura-html)

**Release date**: 2/2/2026

Our team is thrilled to announce the latest release of Time to SLA for Jira Cloud.

---

# New features

### Exceptions in calendars

You can now define Exceptions when creating or editing calendars in Time to SLA. Exceptions let you track planned work outside standard business hours, such as overtime, special support coverage, or one-off working days without changing your regular business hours or holidays.

#### Video overview

**What’s new?**

With the new **Exceptions** tab in calendar configuration, you can:

- Add additional working hours outside regular business hours
- Create one-time or recurring exceptions (monthly or yearly)
- Add break times within exceptions (SLAs pause during breaks)
- Share exceptions across calendars or keep them calendar-specific
- Control how SLAs behave when exceptions overlap with holidays
- View an exception indicator in the SLA panel when an SLA runs under an exception

Exceptions give you greater flexibility to model real-world support scenarios, such as on-call shifts, seasonal coverage, or special events, while keeping SLA calculations transparent and predictable for agents.

> ℹ️ To get started, open **Apps **>** Time to SLA **>** Calendars**, create or edit a calendar, and switch to the **Exceptions** tab. Refer to the [documentation](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35750012) to learn how you can configure the feature.

# Bug fixes

The following bugs are fixed in this release:

- We resolved an issue where bulk fetch operations could fail due to a timeout error. Bulk fetching is now more reliable and completes as expected.

---

---