--- title: "About Time to SLA" canonical: "https://support.appfire.com/space/TTS/35488405/About%20Time%20to%20SLA" format: markdown --- > Macro (aura-html) ## Welcome to Time to SLA Ensure your service level agreements are always met with the #1 SLA app for Jira. Time to SLA empowers teams to define, track, and report on SLAs across Jira Service Management and Jira Software. Gain visibility into service performance, automate actions when deadlines are at risk, and deliver exceptional results every time. > Macro (ui-button) ## Why choose Time to SLA? Time to SLA combines simplicity with enterprise-grade flexibility, without the limitations of native Jira SLAs. - **[Built-in templates](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35456108)**: Get started instantly with ready-made SLA configurations like *Time to resolution*, *Time to first response*, and *Time in progress*. - **No artificial limits**: Define as many SLAs and SLA goals as you need. - **Cross-project coverage**: Manage SLAs across multiple projects effortlessly. - **[Automation-ready](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/1464075666)**: Trigger Jira automations directly from SLA events for escalations or workflow actions. - **[Smart notifications](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35881090)**: Notify assignees or managers before an SLA breach. - **[REST API access](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/36209134)**: Retrieve and manage SLA data programmatically. - **[Powerful reporting](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/36012079)**: Track performance with visual reports and dashboard gadgets. ![An image showing user pain points and Time to SLA's solutions.](media://3174f1dc-7b61-4038-9133-9e5b96334e85) ## **Who is it for?** Time to SLA is designed for any team that manages work in Jira: from IT and support to software delivery and operations. Time to SLA lets you: - Start with predefined SLA templates or create an SLA from scratch. - Apply SLA configurations across Jira projects. - Define working calendars, holidays, and calendar exceptions. - Configure start, pause, resume, reset, and stop conditions. - Configure SLA actions to send email or Slack notifications and to perform supported Jira actions when SLA events occur. - Display SLA information on Jira work items and, when configured, on linked work items. - Recalculate SLA data for existing work items. - Create Summary, Detail, Durations, Status, scheduled, and Executive Reports. - Retrieve and manage supported Time to SLA data through the REST API. ## See it in action Visualize progress directly within Jira work items with the SLA panel, and dive deeper into your performance with visual reports and customizable dashboards. --- **Need more information?** Find detailed how-to articles in our [documentation](https://appfire.atlassian.net/wiki/spaces/TTSC) and [try Time to SLA today](https://marketplace.atlassian.com/apps/1211843/time-to-sla?tab=overview&hosting=cloud&utm_source=appfire.com&utm_medium=solutions&utm_campaign=Time-to-SLA).