---
title: "Customize the SLA Panel"
canonical: "https://support.appfire.com/space/TTS/35684767/Customize%20the%20SLA%20Panel"
format: markdown
---
> Macro (button-handy)

> Macro (button-handy)



> ℹ️ This page is about Time to SLA for **Jira Cloud**. Using **Jira On-Prem**? Click the **On-Prem** button above.

On the Settings page, you can customize your SLA Panel settings, such as where the panel appears and what’s shown on screen. Let’s take a look at the options:

![image](media://d1ff6baf-112f-4629-b93f-0bbca1d2d87a)

1. **Display Options –** The SLA Panel can be displayed on the right, the left, or both.
2. **Shown in SLA panel –** Select which parts you want to display on the SLA panel.
3. **Duration Format –** Choose which units should be included in the duration format.
4. **SLA Context –** The SLA panel will display SLAs based on this selection.
5. **Completed SLAs** – Check this box to hide completed SLAs from the SLA panel.
6. **Out of working hours** **–** Check this box to hide SLAs from the SLA panel when their calendar is set to out of working hours
7. **Paused SLAs – **Check this box to hide paused SLAs from the SLA panel.
8. **Not started SLAs –** Check this box to hide not started SLAs from the SLA panel.
9. **SLA Order –** You can order your SLA panels based on Urgency and Start Date. Or you can create a custom sorting option.

> 📝 **SLA Order – Urgency: **SLAs will be ordered by their states (Running, Paused, Stopped) and then by remaining time.
> 📝 
> 📝 If there are multiple SLAs in each SLA state, they will be placed in the following order:
> 📝 
> 📝 1. Longest breach
> 📝 2. Shortest breach
> 📝 3. Shortest remaining time
> 📝 4. Longest remaining time
> 📝 
> 📝 **SLA Order – Start Date: **SLAs will be ordered based on their start date. It can be Ascending or Descending.
> 📝 
> 📝 **SLA Order – Custom: **Order your SLAs as you wish. The world is your oyster.

10. **Live Preview –** As you select your options, watch the right-hand side to see a live preview of what the SLA Panel will look like.

## 🚀 Next Steps

> ℹ️ **[The Anatomy of an SLA Panel](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35815658)**

> ℹ️ **[The SLA Panel Colors & Icons](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651893/The+SLA+Panel+Colors+Icons)**