---
title: "Track SLAs"
canonical: "https://support.appfire.com/space/TTS/35815641/Track%20SLAs"
format: markdown
---
> Macro (aura-html)

You can monitor and track internal response goals, external service level commitments, and more using the SLA panel, the Details panel view, and the SLA History tab. 

## SLA panel

The SLA panel displays all SLA metrics in one handy place with a customizable design. The panel appears in work item view screens if a work item meets the conditions for an SLA. To learn more about it, refer to [this page](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35815658/SLA+panel?atl_f=PAGETREE). 

![Time to SLA Track SLAs panel showing SLA status on a work item](media://09eb8d3f-2238-4458-a1d3-f3139a2cccef)

## Details panel view

The *Details* panel view lets you access detailed SLA information directly from the work item view. When you click **SLA Panel**, you can see all the SLAs that apply to the work item, along with their current status and progress.

![Time to SLA Track SLAs page with SLA status configuration](media://5e46b809-5190-4e48-bde4-174576f6663c)

## History tab

Always visible in the work item’s main view, the SLA History tab displays the SLA's history within the issue. To learn more about it, refer to [this page](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35456368). 

![Time to SLA Track SLAs dialog showing SLA details](media://f7cca021-23b8-4668-942a-562eaa33afb7)