---
title: "Periodic reports"
canonical: "https://support.appfire.com/space/TTS/36012105/Periodic%20reports"
format: markdown
---
> Macro (aura-html)

Periodic reports are generated and delivered at regular intervals, helping with decision-making and serving as project deliverables. You can:

- Create multiple report subscriptions,
- Receive reports directly in your email inbox on a schedule you define.

You can view, download, and manage your periodic reports from the **Periodic reports** page.

![image-20260714-151854.png](media://7d531431-2d95-4400-8804-8f510e8ef3eb)

## How to create a periodic report

1. In the Time to SLA top menu, click **Reports**.
2. Select a report type.

> ℹ️ Select a report type that supports periodic reports: **Summary, Detail, SLA Durations,** or **SLA Status**.
> ℹ️ 
> ℹ️ Periodic reports are not available for **Executive** reports.

3. Configure your report according to its type. For more details, refer to the documentation for **[Summary](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/36044860)**, **[Detail](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/36143159)**, **[SLA Durations](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/36077648)**, or **[SLA Status](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/44761089)** reports.
4. Once you’re satisfied with your configuration, click the chevron next to **Generate** to reveal the dropdown menu.
5. Click **Schedule periodic report**. The *Subscribe for Report* screen appears.
6. On the *Subscribe for Report* screen, provide the following details:
  - **Name:** Assign a name to your report.
  - **Recipients:** Specify who will receive the report.
  - **Editors:** Add users who can edit the report settings.
  - **Schedule: **Click **Build Cron expression** to pick a time for the report. After you've chosen your preferred time, click **OK**.
  - **Email this report, even if there are no issues found: **Check this box if you want to be notified in such cases.

> ✅ Periodic reports help you share data efficiently, but access should be managed carefully. Only editors and designated recipients can view the report on the **Periodic reports** screen.
> ✅ 
> ✅ <u>**As the subscription owner, you’re responsible for ensuring that only authorized users receive and access the report**</u>**.** Before adding recipients, review the report’s scope and confirm that each recipient has the necessary permissions.

7. Click **Save **to schedule the report.

Once generated, the report appears on the **Periodic Reports** page, where you can view its status and download the report. Recipients receive the standard notification email when the report is ready, based on the subscription’s email settings.

> 📝 ### **What to do if you don’t receive a report**
> 📝 
> 📝 Check the **State** section on the *Periodic reports* page. It displays your report's current status and can help you identify any issues preventing delivery.
> 📝 
> 📝 ![Time to SLA Periodic reports table showing generated reports](media://02806540-0ffb-48b7-87c1-2f4c4151e26a)

## How to create a subscription from a saved filter

1. Go to **Manage report configurations**.
2. Find the filter you want and click the actions menu button.
3. Click **Manage Subscriptions**. A subscription page for the filter you have chosen appears.
4. Click the **Add subscription **button. The *Subscribe for Report* screen appears.
5. Configure your subscriptions by following the steps described above.
6. Click **Save **to schedule the report.

## How to create a subscription from a background report

1. Click **Background Reports**.
2. Find the filter you want and click the actions menu button.
3. Click **Add Subscription**. The *Subscribe for Report* screen appears.
4. Configure your subscriptions by following the [steps](https://appfire.atlassian.net/wiki/spaces/TTSC/pages/edit-v2/36012105#How-to-create-a-periodic-report) described above.
5. Click **Save **to schedule the report.

## How to download periodic reports

1. Go to the **Periodic Reports** page.
2. Find the report you want to download and click the settings icon next to it.
3. Select **Download report** to start the download automatically.

The report will be downloaded automatically in `.CSV` format.

For **SLA Durations** and **SLA Status** reports, the CSV contains the same summary data as the **Excel export** available from the report page for the same configuration. Charts are not included in the periodic report.