---
title: "Durations report"
canonical: "https://support.appfire.com/space/TTS/36077648/Durations%20report"
format: markdown
---
> Macro (aura-html)

The **SLA Durations report** helps you analyze SLA duration data using bar or line charts and a detailed summary table. Configure the report to compare SLA durations over time and choose how the data is displayed.

## How to create a Durations report

1. Navigate to **SLA Reports**.
2. From the *Generate new report*, click** Duration**.

### Report configuration options

3. Filter your work items:
  - Use **Project**, **JQL**, or **Issue Filters** to refine the work items included in your report. When you select one, a new dropdown appears.
  - If you select **Issue Filters**, you can also apply Jira's built-in parameters or a previously saved work item filter.
  - Leave the filter type blank to include all work items.

4. Select the SLAs:
  - Choose the SLAs you want to include in the report. The list displays all SLAs, both enabled and disabled.
  - Leave the field blank to include all SLAs.
5. Click **Chart Interval** to set a time period for your report. Options include **Custom**, **Last Month**, **Past One Month**, and more.
6. Use the **+ More** button to tailor the report to your needs.

> 📝 For example, you can choose to display only the SLAs that are in the critical zone, or to show only the SLAs with an end date within a specific date range. You can add as many parameters as you'd like.
> 📝 
> 📝 ![TTS- More filter selection-20260713-232748.gif](media://a372461e-d3ea-4268-b488-b7ff80d14f6f)

### Chart configuration options

7. Choose your **chart type**: **Line** or **Bar**.
8. Determine what to display on the **X-Axis** (**SLA Start Time, SLA End Time, SLA Deadline).**
9. Select the unit for your **Y-Axis** (**Days**, **Hours**, **Minutes**, **Seconds**).
10. Select whether the data will be displayed **Monthly** or **Weekly**.
11. Click **Generate **to create your report.

> ℹ️ To generate the report automatically on a schedule, click the chevron next to **Generate**, then select **Schedule periodic report**. Configure the schedule, recipients, and other subscription settings, then save the subscription.
> ℹ️ 
> ℹ️ Once generated, scheduled reports are available on the Periodic Reports page. Recipients receive an email notification when the report is ready.
> ℹ️ 
> ℹ️ Scheduled Durations reports contain the report’s summary-table data. The chart itself is not included.

## Examples

### Line chart

![Time to SLA Durations report line chart showing SLA elapsed time over monthly periods](media://08f29923-39c7-4102-8e5d-b7afef1afbff)

### Bar chart

![image-20260713-233744.png](media://148d881a-4a38-47b6-a0e7-2c5236ac0a42)

### SLA Deadline visualization

![Time to SLA Durations report chart grouped by SLA Deadline](media://c0754d1f-7086-423f-8279-ee0a139e7d90)

### Impact of Y-Axis format on chart visualization

Below are two examples showing how the Y-Axis format impacts the visualization:

The only difference between the two screenshots is that the duration format of the Y-Axis was changed from `Days` to `Hours`. Notice how a single change in the SLA value format alters the chart's presentation.

## Export the report

Using the button on the right-hand side, you can download your report as an XLSX or PDF file. Once you click the button, the download will start automatically.