---
title: "I want SLA templates"
canonical: "https://support.appfire.com/space/TTS/37388377/I%20want%20SLA%20templates"
format: markdown
---
> Macro (aura-html)

> ℹ️ 🤔 **Context:** A user wants to configure Time to First Response and Time to Resolution.
> ℹ️ 
> ℹ️ 🌧️ **User Problem:** I want to track response times and resolution times, but I need a roadmap to follow before I can set SLAs by myself. 
> ℹ️ 
> ℹ️ ☔ **Solution: **Use Time to SLA's SLA templates!

Time to SLA offer templates for the most commonly used scenarios: Time to resolution, Time to first response, and Time in "In Progress". 

![Time to SLA templates page with SLA template configuration](media://3e0e9a83-c97e-4273-bbf2-e89e22564a98)

> ✅ Keep in mind that these SLA templates are just intended to be used as a broad guideline. You are free to customize them however you see fit.