---
title: "Start condition"
canonical: "https://support.appfire.com/space/TTS/43778366/Start%20condition"
format: markdown
---
> Macro (aura-html)

On this page, you’ll learn how to set Start conditions for SLAs. Your options are:

## An issue’s status changes

1. Go to **SLAs**, and click **Add New SLA Definition**.
2. Scroll to the **Start** section, and click the **Add one now** button.
3. Select **Status is changed**, and decide whether you want the condition to be triggered when the SLA enters or leaves a selected status (Open, Reopened, etc.).
4. Select a status that the SLA requires in order to start.
5. Click **Confirm**, and the condition will now appear in the box.

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## A field value changes

1. Go to **SLAs**, and click **Add New SLA Definition**.
2. Scroll to the **Start** section of **Conditions**, and click the **Add one row** button.
3. Select **Field value is changed**.
4. Click the drop-down menu to see all possible field values.
5. Select a Field value that the SLA requires in order to start. Depending on your selection, numerous conditions will appear. Time to SLA allows you to define detailed and highly customizable custom field conditions. Have a taste of what’s possible with the example below:
6. After you’ve set the start condition, click **Confirm**. The condition will now appear in the box.

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## A comment is made

1. Go to **SLAs**, and click **Add New SLA Definition**.
2. Scroll to the **Start** section, and click the **Add one now** button.
3. Select **Comment is made.**
4. Click the drop-down menu to select the user or user group.
  You can also specify whether the SLA should begin when a public or private comment is made.
6. Click **Confirm**, and the status will now appear in the box.

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## A specified date is reached

1. Go to **SLAs**, and click **Add New SLA Definition**.
2. Scroll to the** Start** section, and click the **Add one now** button.
3. Select **Date field is reached**, and** **click the drop-down menu to see all possible date fields.
4. If the selected field is **Date only** (without a specific time), you can define exactly when the SLA will start. Simply add a specific time to this date field.
5. Click **Confirm**, and the condition will now appear in the box.