---
title: "SLA Indicator custom field"
canonical: "https://support.appfire.com/space/TTS/46432458/SLA%20Indicator%20custom%20field"
format: markdown
---
> Macro (aura-html)

The SLA Indicator custom field displays a single lozenge to represent the status of an issue by considering all of its associated SLAs.

> ℹ️ To learn how to create the custom field and add it to the necessary screens, follow [this guide](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46727443/Custom+fields#Step-1%3A-Create-an-SLA-custom-field).

## SLA Indicator custom field lozenges

| ### Description | ### Lozenge |
| --- | --- |
| All SLAs have been MET. | ![image](media://a64c4101-d57c-4cfb-831e-17318de31b7f) |
| No SLA has EXCEEDED, and at least one SLA is in progress. | ![image](media://51f0526e-08ec-46f3-80a2-b252628bf55f) |
| At least one SLA has been EXCEEDED. | ![image](media://6ce567a7-6f3a-48e9-935c-856e0fce04e5) |

> 📝 If the lozenge is MET or EXCEEDED, you can see the details of those SLAs by clicking on the lozenge.

![image](media://d2a60ade-023a-4926-a3cc-1d3c681eccb1)

> 📝 If you have multiple SLAs on your issues and one of them is exceeded, we show the value of this field as "EXCEEDED".
> 📝 
> 📝 If you have multiple SLAs on your issues and one of them is met and you don't have an exceeded SLA on this issue, we show the value of this field as "MET".
> 📝 
> 📝 If you have multiple SLAs on your issues and none of them is met or exceeded, we show the value of this field as "PROGRESS".

---

## How to change SLA Indicator custom field display options

1. Go to **SLA Fields.**
2. Click the cog icon in the row of a custom field in order to change its display options.
3. Go to **Display Options. **The **Display Options **screen appears.
4. Select **Time Format **to display. In the preview below the Time format section, you can see the **Sample Time String **as you select.
  - **Long format:** Displays the duration with day/hour/minute/second units and full localized unit labels.
  - **Short format:** Displays the duration with day/hour/minute/second units and abbreviated unit labels.
  - **Shorter format:** Displays the duration with hour/minute/second units and abbreviated unit labels.
5. Tick **Display SLAs of Linked Issues **if you want to view SLAs of linked issues within one another.
6. Click **Save.**