---
title: "Track SLAs"
canonical: "https://support.appfire.com/space/TTS/46661755/Track%20SLAs"
format: markdown
---
> Macro (aura-html)

Time to SLA lets you monitor and track internal response goals, external service level commitments, and more. To track your SLAs with ease, you can use:

## SLA panel

The [SLA panel](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46432328) displays all SLA metrics in one handy place with a customizable design. The panel appears in work item view screens if a work item meets the conditions for an SLA. 

![image](media://b2ec6fa9-dc93-47df-a88b-8ec7ca7b8bed)

## Overview tab

The [Overview tab](https://appfire.atlassian.net/wiki/spaces/TTS/pages/48431105) gives you a quick look into the active SLAs on the work item, allowing you to see the SLA's name, its working duration, pause duration, its goal, and the calendar associated with it.

![image](media://4ad51724-44c1-4bdb-90b8-29f3c942737c)

## History tab

Always visible in the work item’s main view, the [SLA History](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46661816) tab displays the SLA's history within the work item.

![image](media://739f5de5-d404-428c-affb-2b9c23b20cbe)

## Custom fields

### **Time to SLA custom field**

Based on the SLA definition and the working calendar, the [Time to SLA custom field](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46465168) displays the remaining time or overdue time as a countdown.

![image](media://f7770e07-4ce2-40bb-bc1d-93f01b400f47)

### **SLA Indicator custom field**

The [SLA Indicator](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46432458) custom field displays a brief display of whether SLAs have been met, are currently in breach, or still in progress.

![image](media://659ff4af-4b66-4594-be52-cf2c1e412b09)

### **Overdue custom field**

The [Overdue](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46432499/Overdue+custom+field?atl_f=PAGETREE) custom field displays SLA breach details within a specific work item.

![image](media://669a1a9b-225c-4e1a-8561-fcd359ef5d25)

### **SLA Date custom field**

Depending on your choice, the [SLA Date](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46727648) custom field can display the work item’s SLA Start Date, SLA End Date, or SLA Target Date.

![image](media://b8b0acc0-3f85-42ba-84f3-51993acc3449)